Customer Service Management
| Course Titles | Location | Date | Duration |
| Customer Service Strategy: Building A Customer Centric Organization | Abu Dhabi | 12-16 Jan | 5 days |
| Quality Assurance for Customer Service and Mystery Shoppers | Dubai | 19-23 Jan | 5 days |
| Customer Satisfaction And Loyalty Course | Kuwait | 26-30 Jan | 5 days |
| Selling and Customer Relations | Bahrain | 2-6 Feb | 5 days |
| Customer Service & Business Communication | Jeddah | 16-20 Feb | 5 days |
| Customer-Focused Innovation | Malaysia | 23-27 Feb | 5 days |
| Etiquette for Excellent Customer Service for Front Line Staff | London | 1-5 March | 5 days |
| Customer Service Training: Critical Elements Of Customer Service | Germany | 8-12 March | 5 days |
| Beyond Customer Service | Muscat | 5-9 April | 5 days |
| Building Customer Relationships | Dammam | 12-16 April | 5 days |
| Managing Service Quality and Customer Satisfaction | Salalah Oman | 14-18 June | 5 days |
| Customer Complaint Management | Singapore | 21-25 June | 5 days |
| Mastering Public Relations and Corporate Customers Communications | Paris | 5-9 July | 5 days |
| Customer Focused Management | Hong Kong | 12-16 July | 5 days |
| Customer Profiling Techniques & Procedures | Paris | 19-23 July | 5 days |
| Quality Assurance for Customer Service and Mystery Shoppers | Sydney | 26-27 July | 5 days |
| Customer Relationship Management: CRM Strategic Roadmap | Egypt | 9-13 Aug | 5 days |
| Advanced Business Marketing | Tunisia | 16-18 Aug | 5 days |
| International Marketing Management | Turkey | 23-27 Aug | 5 days |
| Call Center Training: Sales and Customer Service Training for Call Center Agents | Azerbaijan | 6-10 Sept | 5 days |
| Customer Service Excellence How To Win & Keep Customers | Georgia | 13-17 Sept | 5 days |
| Customer Complaint System: a Tool for Customer Service Improvement | Abu Dhabi | 13-17 Sept | 5 days |
| Customer Service Strategy: Building a Customer Centric Organization | Dubai | 20-24 Sept | 5 days |
| Sales and Customer Services Skills | Kuwait | 20-24 Sept | 5 days |
| Sales and Marketing In a Competitive Environment | Bahrain | 27-29 Sept | 5 days |
| Achieving Excellence in Customer Service: Providing a Quality Service | Jeddah | 27-29 Sept | 5 days |
| Competitor and Market Awareness | Malaysia | 4-8 Oct | 5 days |
| Marketing For - Non Marketing Managers | London | 4-8 Oct | 5 days |
| How to Handle Difficult Customers and Other Tough Situations | Germany | 11-15 Oct | 5 days |
| Assessing Customer Service and Quality | Muscat | 11-15 Oct | 5 days |
| Customer Service Training: Critical Elements Of Customer Service | Dammam | 18-22 Oct | 5 days |
| Implementing and Managing a Customer Complaints System | Salalah Oman | 18-22 Oct | 5 days |
| Building Customer Relationships | Singapore | 25-27 Oct | 5 days |
| Digital Creativity and Marketing | Paris | 1-5 Nov | 5 days |
| Customer Satisfaction And Loyalty Course | Hong Kong | 1-5 Nov | 5 days |
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