Customer service management
| Customer Service Management | |||||||
| # | TRAINING PROGRAM | DURATION DAYS | AVAILABLE | LANGUAGE | START DATE | END DATE | WHERE |
| 1 | Customer Service Strategy: Building A Customer Centric Organization | 5 | Online & Onsite | English & Arabic | 21-Jan-24 | 25-Jan-24 | Dubai UAE |
| 2 | Quality Assurance for Customer Service and Mystery Shoppers | 5 | Online & Onsite | English & Arabic | 28-Jan-24 | 1-Feb-24 | Abu Dhabi UAE |
| 3 | Customer Satisfaction And Loyalty Course | 5 | Online & Onsite | English & Arabic | 4-Feb-24 | 8-Feb-24 | Muscat Oman |
| 4 | Selling and Customer Relations | 5 | Online & Onsite | English & Arabic | 18-Feb-24 | 22-Feb-24 | Cairo Egypt |
| 5 | Customer Service & Business Communication | 5 | Online & Onsite | English & Arabic | 25-Feb-24 | 29-Feb-24 | Manama Bahrain |
| 6 | Customer-Focused Innovation | 5 | Online & Onsite | English & Arabic | 3-Mar-24 | 7-Mar-24 | Jeddah KSA |
| 7 | Etiquette for Excellent Customer Service for Front Line Staff | 5 | Online & Onsite | English & Arabic | 10-Mar-24 | 14-Mar-24 | Istanbul Turkey |
| 8 | Customer Service Training: Critical Elements Of Customer Service | 5 | Online & Onsite | English & Arabic | 17-Mar-24 | 21-Mar-24 | Amsterdam |
| 9 | Beyond Customer Service | 5 | Online & Onsite | English & Arabic | 24-Mar-24 | 28-Mar-24 | Rome Italy |
| 10 | Building Customer Relationships | 5 | Online & Onsite | English & Arabic | 24-Mar-24 | 28-Mar-24 | Paris France |
| 11 | Managing Service Quality and Customer Satisfaction | 5 | Online & Onsite | English & Arabic | 31-Mar-24 | 4-Apr-24 | Dubai UAE |
| 12 | Customer Complaint Management | 5 | Online & Onsite | English & Arabic | 7-Apr-24 | 11-Apr-24 | Malaysia |
| 13 | Mastering Public Relations and Corporate Customers Communications | 5 | Online & Onsite | English & Arabic | 14-Apr-24 | 18-Apr-24 | London UK |
| 14 | Customer Focused Management | 5 | Online & Onsite | English & Arabic | 21-Apr-24 | 25-Apr-24 | Sharm El Sheikh |
| 15 | Customer Profiling Techniques & Procedures | 5 | Online & Onsite | English & Arabic | 28-Apr-24 | 2-May-24 | Tunisia |
| 16 | Quality Assurance for Customer Service and Mystery Shoppers | 5 | Online & Onsite | English & Arabic | 5-May-24 | 9-May-24 | Morocco |
| 17 | Customer Relationship Management: CRM Strategic Roadmap | 5 | Online & Onsite | English & Arabic | 12-May-24 | 16-May-24 | Amman Jordon |
| 18 | Advanced Business Marketing | 5 | Online & Onsite | English & Arabic | 19-May-24 | 23-May-24 | Algeria |
| 19 | International Marketing Management | 5 | Online & Onsite | English & Arabic | 26-May-24 | 30-May-24 | Moscow |
| 20 | Call Center Training: Sales and Customer Service Training for Call Center Agents | 5 | Online & Onsite | English & Arabic | 2-Jun-24 | 6-Jun-24 | Hungary |
| 21 | Customer Service Excellence How To Win & Keep Customers | 5 | Online & Onsite | English & Arabic | 9-Jun-24 | 13-Jun-24 | Brunei |
| 22 | Customer Complaint System: a Tool for Customer Service Improvement | 5 | Online & Onsite | English & Arabic | 16-Jun-24 | 20-Jun-24 | Germany |
| 23 | Customer Service Strategy: Building a Customer Centric Organization | 5 | Online & Onsite | English & Arabic | 23-Jun-24 | 27-Jun-24 | Dubai UAE |
| 24 | Sales and Customer Services Skills | 5 | Online & Onsite | English & Arabic | 30-Jun-24 | 4-Jul-24 | Abu Dhabi UAE |
| 25 | Sales and Marketing In a Competitive Environment | 5 | Online & Onsite | English & Arabic | 7-Jul-24 | 11-Jul-24 | Muscat Oman |
| 26 | Achieving Excellence in Customer Service: Providing a Quality Service | 5 | Online & Onsite | English & Arabic | 14-Jul-24 | 18-Jul-24 | Cairo Egypt |
| 27 | Competitor and Market Awareness | 5 | Online & Onsite | English & Arabic | 14-Jul-24 | 18-Jul-24 | Manama Bahrain |
| 28 | Marketing For - Non Marketing Managers | 5 | Online & Onsite | English & Arabic | 21-Jul-24 | 25-Jul-24 | Jeddah KSA |
| 29 | How to Handle Difficult Customers and Other Tough Situations | 5 | Online & Onsite | English & Arabic | 21-Jul-24 | 25-Jul-24 | Istanbul Turkey |
| 30 | Assessing Customer Service and Quality | 4 | Online & Onsite | English & Arabic | 28-Jul-24 | 1-Aug-24 | Amsterdam |
| 31 | Customer Service Training: Critical Elements Of Customer Service | 5 | Online & Onsite | English & Arabic | 4-Aug-24 | 8-Aug-24 | Rome Italy |
| 32 | Implementing and Managing a Customer Complaints System | 5 | Online & Onsite | English & Arabic | 4-Aug-24 | 8-Aug-24 | Paris France |
| 33 | Building Customer Relationships | 5 | Online & Onsite | English & Arabic | 11-Aug-24 | 15-Aug-24 | Dubai UAE |
| 34 | Digital Creativity and Marketing | 5 | Online & Onsite | English & Arabic | 18-Aug-24 | 22-Aug-24 | Malaysia |
| 35 | Customer Satisfaction And Loyalty Course | 5 | Online & Onsite | English & Arabic | 25-Aug-24 | 29-Aug-24 | London UK |
| 36 | Strategic Internal Business Partner | 5 | Online & Onsite | English & Arabic | 1-Sep-24 | 5-Sep-24 | Sharm El Sheikh |
| 37 | Customer Relationship Management (CRM) Best Practices | 5 | Online & Onsite | English & Arabic | 1-Sep-24 | 5-Sep-24 | Tunisia |
| 38 | Digital Transformation and Artificial Intelligence | 5 | Online & Onsite | English & Arabic | 8-Sep-24 | 12-Sep-24 | Morocco |
| 39 | Achieving Customer Service Excellence | 5 | Online & Onsite | English & Arabic | 8-Sep-24 | 12-Sep-24 | Amman Jordon |
| 40 | Service Quality & Customer Satisfaction: Tools & Techniques | 5 | Online & Onsite | English & Arabic | 8-Sep-24 | 12-Sep-24 | Algeria |
| 41 | Measuring Customer Satisfaction & Loyalty | 5 | Online & Onsite | English & Arabic | 8-Sep-24 | 12-Sep-24 | Moscow |
| 42 | Improving Customer Retention & Maximizing Loyalty | 4 | Online & Onsite | English & Arabic | 8-Sep-24 | 12-Sep-24 | Hungary |
| 43 | Building a High Performing Call Centre | 5 | Online & Onsite | English & Arabic | 8-Sep-24 | 12-Sep-24 | Brunei |
| 44 | Enhancing your Listening and Problem Solving Skills | 5 | Online & Onsite | English & Arabic | 15-Sep-24 | 19-Sep-24 | Germany |
| 45 | Overcoming Obstacles to Customer Service | 5 | Online & Onsite | English & Arabic | 15-Sep-24 | 19-Sep-24 | Dubai UAE |
| 46 | Service Based selling: Cross and up selling | 5 | Online & Onsite | English & Arabic | 22-Sep-24 | 26-Sep-24 | Abu Dhabi UAE |
| 47 | Influencing Without Authority | 5 | Online & Onsite | English & Arabic | 22-Sep-24 | 26-Sep-24 | Muscat Oman |
| 48 | Customer Management Marketing For Mall Retailers | 5 | Online & Onsite | English & Arabic | 22-Sep-24 | 26-Sep-24 | Cairo Egypt |
| 49 | B2C Loyalty Marketing | 5 | Online & Onsite | English & Arabic | 29-Sep-24 | 3-Oct-24 | Manama Bahrain |
| 50 | Delivering World Class Customers Experience | 5 | Online & Onsite | English & Arabic | 29-Sep-24 | 3-Oct-24 | Jeddah KSA |
| 51 | Handling Tense, Stressful and Multi-Tasking Situations | 5 | Online & Onsite | English & Arabic | 29-Sep-24 | 3-Oct-24 | Istanbul Turkey |
| 52 | Dealing with Difficult Customers & Service Recovery | 5 | Online & Onsite | English & Arabic | 6-Oct-24 | 10-Oct-24 | Amsterdam |
| 53 | Using Customer Experiences to Drive Process Improvements | 5 | Online & Onsite | English & Arabic | 6-Oct-24 | 10-Oct-24 | Rome Italy |
| 54 | Serving Internal Customers & Advanced Public Relations | 5 | Online & Onsite | English & Arabic | 13-Oct-24 | 17-Oct-24 | Paris France |
| 55 | Creating Amazing Customer Experience | 5 | Online & Onsite | English & Arabic | 13-Oct-24 | 17-Oct-24 | Dubai UAE |
| 56 | Beyond Customer Service: Building a Customer Centric Organization | 5 | Online & Onsite | English & Arabic | 20-Oct-24 | 24-Oct-24 | Malaysia |
| 57 | Implementing & Managing a Customer Complaints System | 5 | Online & Onsite | English & Arabic | 20-Oct-24 | 24-Oct-24 | London UK |
| 58 | Customer Service Mindset | 5 | Online & Onsite | English & Arabic | 27-Oct-24 | 31-Oct-24 | Sharm El Sheikh |
| 59 | Advanced Customer Service Management | 4 | Online & Onsite | English & Arabic | 27-Oct-24 | 31-Oct-24 | Tunisia |
| 60 | Achieving Excellence in Customer Service | 4 | Online & Onsite | English & Arabic | 27-Oct-24 | 31-Oct-24 | Morocco |
| 61 | The Customer Service & Public Relations Masterclass | 5 | Online & Onsite | English & Arabic | 27-Oct-24 | 31-Oct-24 | Amman Jordon |
| 62 | Customer Relationship Management | 5 | Online & Onsite | English & Arabic | 3-Nov-24 | 7-Nov-24 | Algeria |
| 63 | Etiquette for Excellent Customer Service | 5 | Online & Onsite | English & Arabic | 3-Nov-24 | 7-Nov-24 | Moscow |
| 64 | Improve Your Telephone Skills-How to Win & Keep Customers | 5 | Online & Onsite | English & Arabic | 3-Nov-24 | 7-Nov-24 | Hungary |
| 65 | Customer Care & Telephone Skills | 5 | Online & Onsite | English & Arabic | 3-Nov-24 | 7-Nov-24 | Brunei |
| 66 | Internal Customer Service Excellence | 5 | Online & Onsite | English & Arabic | 10-Nov-24 | 14-Nov-24 | Germany |
| 67 | Defuse Your Angry Customers | 5 | Online & Onsite | English & Arabic | 10-Nov-24 | 14-Nov-24 | Dubai UAE |
| 68 | Perfecting Your Telephone Skills | 5 | Online & Onsite | English & Arabic | 10-Nov-24 | 14-Nov-24 | Abu Dhabi UAE |
| 69 | Effective Communication Skills with Customers | 5 | Online & Onsite | English & Arabic | 10-Nov-24 | 14-Nov-24 | Muscat Oman |
| 70 | How to Handle Customer Complaints | 5 | Online & Onsite | English & Arabic | 10-Nov-24 | 14-Nov-24 | Cairo Egypt |
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